12 baje Terms and Conditions

These terms and conditions ("Terms") govern the use of the 12 baje platform and all its services. By using 12 baje's services through the website, mobile application, or any other channel, you are considered to have read, understood, and fully accepted these Terms.

From the date these Terms take effect, any prior oral or written understandings are considered void. 12 baje reserves the right to amend these Terms at any time; if you continue using the service after amended terms are published, that will be treated as your acceptance of the new terms.

To open an account at 12 baje, users must complete registration with accurate and complete information. Only one account per person is permitted. If multiple accounts are found under the same person's name, they will be cancelled and the associated balances may be forfeited.

2.1 Registration Eligibility

The following conditions must be met to open an account:

• You must be at least 21 years of age.
• You must be permitted to participate in online gaming and betting under applicable law.
• The name, mobile number, and national ID details provided during registration must be accurate.
• There must be no existing account from the same device or the same payment account.

2.2 Identity Verification (KYC)

12 baje may at any time ask users to submit their national ID, passport, or other documents. Withdrawal requests may be held pending until verification is complete. Submitting incorrect or forged documents will result in immediate account closure.

It is entirely the user's responsibility to keep their account secure. Login credentials (username and password) must not be shared with anyone. Any unauthorised access to the account must be reported to the 12 baje support team immediately.

The user is responsible for all activity carried out under their account, whether performed by them or not, unless they have reported unauthorised access in a timely manner. Allowing third parties to use the account is strictly prohibited.

12 baje is mindful of users' mental health and financial wellbeing. We encourage all users to follow the responsible gaming guidelines. Tools to set personal limits and take breaks are available directly on the platform.

4.1 Deposits

The following payment methods may be used for deposits at 12 baje: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla, BRAC Bank, Islami Bank, and other major banks). The minimum deposit amount is ৳200 — transactions below this amount will not be accepted.

Only payment accounts registered in your own name may be used for deposits. Funds sent from a third party's payment account will not be accepted, and such transactions may lead to an account investigation.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours. The withdrawal method must match the deposit method: bKash, Nagad, Rocket, Upay, or bank transfer.

• Account verification must be completed before submitting a withdrawal request.
• Funds received from bonuses must meet the wagering requirement before they can be withdrawn.
• In cases of suspicious activity, 12 baje reserves the right to temporarily hold withdrawal requests.

12 baje offers new users a 120% first-deposit bonus of up to ৳15,000. The bonus amount must be wagered 10 times before it can be withdrawn.

5.1 Bonus Terms

• Each user is eligible for the welcome bonus only once.
• There may be a maximum permitted bet amount per wager when using a bonus balance.
• Bets placed on certain games or markets may not count towards bonus wagering.
• To withdraw from a bonus balance, you must apply after the wagering requirement has been met.
• 12 baje reserves the right to modify or cancel the terms of any bonus offer.

12 baje offers a range of games including slots, live casino, baccarat, roulette, and cricket betting. Each game has its own rules, which can be viewed before the game begins.

If a game result is affected by a technical fault or disconnection, 12 baje will make a decision based on server logs. That decision will be considered final. If an incorrect prize amount is paid out due to a technical error, 12 baje reserves the right to correct or recover that amount.

6.1 Betting Rules

• A bet that has been confirmed cannot be cancelled or changed.
• Bets accepted in error due to a system fault may be cancelled.
• Sports bets will be settled after official results are published.
• If a match is abandoned or postponed, the applicable sporting rules will be followed.

12 baje's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Users advance to higher tiers based on their regular betting activity. The weekly cashback benefit differs at each tier:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback
• Diamond: up to 1.5% weekly cashback

Weekly cashback is a set percentage of net losses for that week (total losses minus total winnings). Example: if a Gold member's net loss for the week is ৳20,000, they will receive ৳20,000 × 0.9% = ৳180 cashback.

VIP eligibility is reviewed regularly. 12 baje reserves the right to revoke VIP status in the event of a breach of terms.

The following activities are strictly prohibited at 12 baje, and immediate action will be taken if any such activity is detected:

• Creating multiple accounts or abusing bonus offers.
• Using any software, bots, scripts, or automated tools to gain an advantage.
• Exploiting game vulnerabilities or system errors.
• Attempting to guarantee winnings through cheating, collusion, or false information.
• Using the account for money laundering or other illegal financial activities.
• Threatening or harassing other users, staff, or support personnel.

12 baje reserves the right to investigate, issue warnings, or permanently close accounts in the following circumstances:

• Breach of any clause of these Terms.
• Suspected fraudulent activity or identity fraud.
• Refusal to provide documents required for verification.
• Conduct that poses a threat to security measures or other users.

If a user wishes to close their own account, they may request this through the 24/7 support chat. Any pending bets or wagering requirements must be settled before the account is closed.

12 baje is not directly liable for losses arising from service outages, technical issues, delays from third-party payment platforms, or internet connectivity problems. The platform provides its services on an "as is" basis.

Any financial loss resulting from playing games or placing bets is entirely the user's responsibility. 12 baje will not compensate any user for betting or gaming losses under any circumstances.

12 baje is committed to protecting users' personal information. Details of how data collected during registration and transactions is stored and used are set out in our Privacy Policy. Data is never sold to third parties.

All data is protected through SSL encryption. Payment information is never stored on our servers under any circumstances — it is processed exclusively through the payment gateway.

12 baje may update these Terms at any time without prior notice. Continuing to use the website or app after updated terms are published will be taken as acceptance of the new terms. For significant changes, notification may be sent to the registered mobile number or via an in-platform announcement.

The latest version of the Terms will always be available on this page. As previous versions are not kept on record, we recommend reviewing this page regularly. If any term is unclear to you, contact the support team or find answers in the FAQ section.

If you have any questions or complaints about these terms and conditions, please contact the 12 baje support team. Our support service is available seven days a week, 24 hours a day, in both Bangla and English:

• Live Chat: direct connection on the platform
• Email: [email protected]