For ages 21+

Play responsibly,
keep yourself safe

Enjoying 12 baje means staying aware of your own limits. We want every player on our platform to play safely, healthily, and in a controlled way — because responsible entertainment is the best kind of entertainment.

Our commitment

12 baje is an entertainment platform, and we believe gambling is only enjoyable when it is entirely voluntary, done with full awareness, and kept within a set budget. Gambling should never be seen as a source of income — it is solely an entertainment activity. On our About Us page we have stated that player protection is one of our core responsibilities.

Players often do not notice when their gambling habits are becoming problematic. That is why 12 baje provides several tools and features that let you manage your own play. If you ever need assistance, contact us via 24-hour live chat or email support — our team can help in both Bengali and English.

Our Terms and Conditions contain the detailed process for self-exclusion, account suspension, and setting deposit limits. Please read them before you start playing.

We firmly believe that building a culture of responsible gambling is the responsibility of everyone — both the platform and the players. 12 baje therefore always operates transparently and makes necessary information readily available for players' benefit.

In accordance with our Privacy Policy, your personal information and gaming history are kept completely confidential. Requests for self-exclusion or limit-setting are covered by the same protection.

21+

Age restriction is mandatory

You must be at least 21 years old to open an account at 12 baje and to take part in any form of betting or casino activity. Age is verified at account registration, and we reserve the right to cancel any account where incorrect information is provided.

  • Registration is completely blocked for anyone under 21
  • A government-issued ID is required for account verification
  • Complaints from family members are investigated
  • We recommend using family filters to prevent minors from gaining access through third parties

Tools for setting your own limits

12 baje gives you the ability to manage your own play. Contact us via live chat to use any of the tools below.

Deposit limit

Set a maximum deposit amount per day, week, or month. You will not be able to deposit beyond this limit.

Session time limit

Decide in advance how long you will play in one sitting. When the set time is up, you will be logged out automatically.

Cooling-off break

Temporarily close your account for a specific period you choose — such as 1 week or 1 month. Your account will not reopen until the break period ends.

Self-exclusion

If you request long-term self-exclusion, your account will be deactivated permanently or for an extended period. Reconsidering this decision requires additional verification.

Gaming history review

Log in to your account at any time to view your deposit, withdrawal, and betting history — keep track of your own spending.

Support team assistance

Submit any limit or restriction request via 24/7 live chat or email. Our team speaks Bengali.

Submit a limit request

Fill in the form below. Our support team will review your request and apply it within 24 hours.

After you submit this form, our support team will get in touch with you. For urgent matters, contact us directly via live chat.

Warning signs of problem gambling

If you notice one or more of the following signs in yourself, please seriously consider seeking help.

Chasing losses

You are placing larger bets to try to win back money you have lost — and finding it hard to break the cycle.

Spending beyond your budget

You are developing a tendency to gamble using money set aside for essential expenses or savings.

Hiding from family

You are concealing how much time or money you are spending from family or people close to you.

Anxiety and mood changes

You feel restless or irritable when you are not playing, and feel that stress reduces while you are playing.

Spending more time than planned

You sit down to play for a short while and hours pass, and you find it hard to stop.

Social withdrawal

Gambling is causing you to lose focus on family, friends, or work, and creating strain in your relationships.

Where to get help

If you are experiencing problem gambling, you are not alone. You can seek support from the places listed below.

12 baje live chat

Tell us about your situation through 24/7 live chat support. Our team assists in both Bengali and English.

Email support

Write to our support email. Any request related to responsible gambling is handled confidentially.

[email protected]

Family and friends

Talk openly about the problem with a trusted family member or close friend — their support matters a great deal.

Professional counsellor

Consult a mental health specialist or counsellor. Mental health services in Bangladesh are becoming increasingly accessible.

Remember: Seeking help is not a sign of weakness — it takes courage. 12 baje is always here for you — your mental and financial wellbeing matters far more to us than the enjoyment of playing.

Core principles of healthy gambling

  • Always treat gambling as entertainment, not as a source of income.
  • Set a fixed budget for spending each week or month and stick to it.
  • If you feel the urge to bet again to win back lost money, stop playing for the rest of that day.
  • Never place bets when you are distracted, under stress, or under the influence of alcohol.
  • Avoid betting with borrowed money or without others knowing.
  • Take regular breaks and spend time with family and friends.
  • Review your deposit and betting history regularly.
  • If you have any doubts or concerns, let our support team know straight away.

We never want you to —

  • Keep playing to chase your losses
  • Spend large amounts without your family's knowledge
  • Fall into unnecessary debt
  • Skip work or studies to play
  • Gamble to escape stress

If you find yourself in any of these situations, talk to us today. The 12 baje support team will help you take the steps you need.

Questions about responsible gambling

Find answers to commonly asked questions about responsible gambling below. For more details, visit our FAQ page.

Send a request to our 24/7 live chat or by email at [email protected]. After verifying your identity, your account will be closed for a set period or permanently. Do not try to open a new account while the exclusion is active.

Requests to lower a limit are usually processed quickly. Requests to raise a limit may take a little longer for security reasons. Our support team generally processes all requests within 24 hours.

Yes, your account balance remains completely safe during a cooling-off break. Once the break ends, normal access to your account is restored and withdrawals become available. If you need to withdraw during the break, contact support.

If a family member is concerned, they can notify our support team by email. We will review the situation and take the necessary steps. We respect the account holder's privacy while also taking family concerns seriously.

No. You must be at least 21 years old to open an account at 12 baje and to take part in any betting or casino activity. Age verification through a valid ID is mandatory at registration. Accounts that fail verification for being under 21 will be cancelled.

First, contact us via live chat or email — we will help you take the next steps. Also speak with family and trusted friends. For advice from a mental health specialist or counsellor, contact a local hospital or mental health centre — this is the most effective long-term solution.

Yes. When you log in to your account you can view your deposit, withdrawal, and betting history in detail. This history is useful for tracking your own spending and making decisions about setting limits.