12 baje Privacy Policy

1 Definitions and Applicability

In this Policy, "personal information" means any information that can directly or indirectly identify a specific individual. This includes name, mobile number, email address, national ID number, financial transaction details, and device-related information.

This Policy applies to services provided through the 12 baje website, mobile application, and any other digital channel. No one under the age of 21 may use any service on 12 baje.

1.1 Third-Party Platforms

Our platform may contain third-party links or payment gateways. Those third parties have their own privacy policies, and 12 baje is not responsible for their collection or use of information.

2 Types of Information Collected and Purpose

2.1 Registration and Account Management

When creating an account, 12 baje collects the following information from you:

• Full name and date of birth
• Mobile number and email address
• Information linked to your preferred payment method (e.g. bKash, Nagad, Rocket, Upay account numbers)
• National ID or passport number (for identity verification)

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and browser type
• Device type and operating system
• Session duration and list of pages visited
• Behavioural data collected through cookies and similar tracking technologies

2.3 Financial Transaction Information

Payment information provided during deposits and withdrawals is used solely to complete transactions and prevent fraud. This information is stored in encrypted form and is not shared with any unauthorised third party.

3 Data Use Policy

12 baje uses collected information only for the following purposes:

• Creating, verifying, and maintaining accounts
• Processing and confirming financial transactions
• Customer support — providing assistance via 24/7 live chat and email
• Ensuring platform security and detecting fraudulent activity
• Meeting legal obligations and preparing regulatory reports
• Analysing usage patterns to improve services (through anonymous statistics)

Without your explicit consent, 12 baje never sells your personal information to third parties for marketing purposes.

4 Data Disclosure and Third Parties

In certain circumstances, 12 baje may share user information with trusted third parties. These circumstances are:

4.1 Payment Processors

Information required to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment providers. This information is used only to complete the transaction.

4.2 Technology Providers

Gaming software providers and cybersecurity firms are given access to a limited amount of data to deliver specific services. They are all bound by confidentiality agreements with 12 baje.

4.3 Legal Obligations

Disclosing information in accordance with a court order, government law, or a legitimate request from a regulatory authority is part of our legal obligation. In such cases, we disclose only the minimum information necessary.

5 Data Security Methods

12 baje follows industry-standard technical and administrative measures to protect user information:

• All data transmission secured through SSL (Secure Socket Layer) encryption
• Sensitive data stored in databases using AES-256 encryption
• Regular security audits and vulnerability assessments
• Two-factor verification for account access (OTP-based)
• Data access restricted to authorised personnel only

However, no method on the internet is 100% impenetrable. In the event of any security incident, 12 baje is committed to responding promptly and notifying affected users.

6 Cookies and Tracking Technologies

Our platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be turned off.
• Functional Cookies: Used to remember your language preferences and account settings.
• Analytics Cookies: Help improve services by analysing user behaviour — these are anonymous.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some platform functionality.

7 Data Retention Period

12 baje retains users' personal information only for as long as necessary. In general:

• All data is retained while the account is active.
• After an account is closed, financial transaction records are retained as required by law.
• Security logs are automatically deleted after a set period.
• Data collected for marketing purposes is deleted promptly after consent is withdrawn.

8 User Rights

Every user of the 12 baje platform has the following rights regarding their own personal information:

8.1 Right to Access

You may request a copy of the information we hold about you at any time.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction through account settings or customer support.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, due to legal obligations, it may not be possible to fully delete some information.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. After you object, 12 baje will no longer use your information for that purpose.

Alongside responsible gaming, ensuring the security of your information is also our priority. To learn more, you can read our Responsible Gaming Guidelines.

9 Protection of Children and Minors

12 baje strictly prohibits use of the platform by anyone under the age of 21 (21+ only). If we learn that information from a minor has been collected, we will delete it immediately and close the associated account.

Parents or legal guardians who suspect that their minor child is using our platform may contact us immediately.

10 International Data Transfers

Servers of gaming software providers and payment processing companies may be located outside Bangladesh. Where information is transferred internationally, 12 baje ensures that the receiving organisations comply with appropriate data protection standards.

Necessary contractual safeguards are always ensured for data transfers, so that your information receives the same level of protection wherever it is stored or processed.

11 Policy Changes

12 baje reserves the right to update this Privacy Policy at any time. If any significant changes are made:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified by email or through the platform.
• Continued use of the platform after changes are made will be considered acceptance of the new policy.

For any questions or concerns, you may find answers in our FAQ section or contact customer support directly.

12 Contact and Complaints

For any questions about this Privacy Policy, requests to correct information, or complaints, please contact our customer support team. Our service is available 24 hours a day, seven days a week in both Bengali and English.

To learn more about 12 baje, visit our About Us page.